Customer Success Manager

Full-time - €20k - €30k

Our goal is to offer people the fastest and easiest way to order from great cafes and restaurants.

Join Bamboo as a customer success manager to help us strategically grow early on. In this position, you will play a key role in the rapid growth of the Bamboo platform by reaching out to local merchants and commercial partners with great person to person communication skills.

 

WHAT YOU'LL BE DOING

  • Working face to face with our merchants - Promoting, educating, and training Bamboo partner staff.
  • Manage and build relationships between Bamboo and partner merchants.
  • Offer customer support from email, live chat and phone.
  • Your goal is to work with our partners to increase the number of orders, keep merchants happy and reduce churn.
  • This isn't an office job - you'll spend a lot of your time in the field engaging with partners.

 

WHAT WE’RE LOOKING FOR

  • This a role for an outgoing personable candidate who's incredibly hardworking and driven.
  • Someone ready and willing to work in a scrappy, fast paced startup environment
  • 1+ years of experience in customer support, marketing or client services is desired
  • A highly customer-focused mindset is essential
  • The ability to learn quickly, adapt to situations and take responsibility 
  • Self awareness - you're working with restaurant owners and staff; some previous hospitality experience is a plus

 

BENEFITS

  • Become an early employee at a fast-growing, exciting startup with a huge vision
  • Get in on the ground floor and shape the strategic direction of the company
  • Work with people who love what they do and what they're building
  • Unlimited holiday options; work hard and take time when you need it
  • Work in the heart of Dublin's financial district
  • Most importantly, we have snacks

 

Email a CV and cover letter to: jobs@bambooapp.ie

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