How Bamboo helped On The Go Coffee Co. dismiss queues and streamline their workflows
At 19 years old, Andrea Kelly from Buncrana, Co.Donegal started her business On The Go Coffee Co. just six months before the COVID 19 Pandemic hit Ireland. With a pandemic wreaking havoc on small businesses across the country, Andrea needed something that would be a speedy and contactless solution for her customers and team.
“Being a part of the Bamboo platform means we can offer a click and collect service to our customers without the hassle and cost of investing in additional technology.” - Andrea, Owner of On The Go Coffee Co., Buncrana
Reduce Queues
Andrea chose Bamboo at the very start before On The Go opened. She wanted to stop the queue of people that would gather at busy times.
“The problem was that people would queue and they still had to wait on their order to be made. With Bamboo, you could be sitting at home five minutes away, place your order and just collect it when it’s ready. There's no, no chit chat or waiting around you just pick up and get on with your day. We’re On The Go for a reason!” - Andrea, Owner of On The Go Coffee Co., Buncrana
Changes in Customer Behaviour
The pandemic brought with it some changes to customer behaviour. More people were ordering with cards and online through Bamboo for click & collect orders.
“The app just went crazy! People don’t like to wait anymore, convenience is key when it comes to coffee.” - Andrea, Owner of On The Go Coffee Co., Buncrana
Increase Orders, Reduce Wait Times
On The Go’s queues were often at least 10 people deep. To get through that, sometimes took half an hour. Being on Bamboo, On The Go are able to have the orders ready just before the customer arrives.
“I had to hire about three more staff when Bamboo orders really kicked in during COVID - everybody was ordering on it, it was unbelievable! We were very busy. It took 1.5 staff to run bamboo alone” - Andrea, Owner of On The Go Coffee Co., Buncrana
Positivity During a Pandemic
On The Go has not only survived but boomed in the midst of a worldwide pandemic. We’re delighted to see one of our valued customers do so well in such a strenuous time. As more people came outdoors during the lockdown, On the Go became the safe place to meet a friend for social distanced coffee and chat. On The Go got so busy that Andrea even considered installing a coffee machine solely for Bamboo orders 🙌
Partnerships That Work For Your Business
With integrated partnerships like Square and Stripe, we’re able to provide a seamless service that works for and with you!
“Bamboo’s partnership with Square will make our experience with the app even better, giving us access to world-class payments technology that will really help our business continue to grow.” - Andrea, Owner of On The Go Coffee Co., Buncrana
The Bamboo team helps businesses like yours grow! We’re here to help you succeed by supporting both tried and tested and new lines of service for your venue and customers.
Talk to one of the Bamboo team: https://bamboo.app/meeting